🛡️General Terms & Conditions

 

Last Updated: November 18, 2025

 

1. Definitions

 

• Agreement: These General Terms & Conditions for the Wireless Device Protection Plan.

• Provider: [Insert Your Company Name/Service Provider Name].

• Administrator: [Insert Name of Third-Party Administrator or use Provider if handled internally].

• Covered Device: The single wireless device (including its original or replacement SIM card, standard battery, and standard charger) associated with the enrolled mobile number and validated by the Provider upon enrollment.

• Covered Causes: The specific types of damage or loss covered by the Plan, which typically include:

  • Accidental Damage from Handling (ADH): Damage resulting from unexpected and unintentional events, such as drops, spills, and cracked screens.

  • Mechanical or Electrical Failure (Malfunction): Failure of the Covered Device to operate due to defects in materials or workmanship, or normal wear and tear, that occur outside the manufacturer’s warranty period.

  • Loss/Theft: [Include only if your plan covers this.] The unintentional and permanent loss or theft of the Covered Device.

• Service Fee/Deductible: The non-refundable amount you must pay for each approved claim before repair or replacement services are rendered.

• Plan: The Wireless Device Protection Plan purchased by you, as described in your enrollment documents.

• You/Your: The customer enrolled in the Plan.

 

2. Coverage and Term

 

 

2.1 Term of Coverage

 

Coverage begins on the enrollment date and continues on a month-to-month basis, automatically renewing as long as you pay the monthly Plan charge and maintain active wireless service with the Provider, or until canceled in accordance with Section 7.

 

2.2 What is Covered

 

The Plan provides for the repair or replacement of the Covered Device when it fails due to a Covered Cause, subject to all terms, conditions, exclusions, limitations, and the payment of the applicable Service Fee/Deductible.

 

2.3 Limits of Liability

 

Our total liability for repairs or replacements under this Plan will not exceed the following limits:

• Claim Limit: A maximum of [Insert Number, e.g., 2, 3, or unlimited] claims in any rolling [Insert Time Period, e.g., 12-month] period.

• Per Claim Value Limit: The replacement value of the Covered Device, not to exceed $[Insert Maximum Value, e.g., 2,000] per claim.

• Once the maximum claim or value limit is reached, coverage under the Plan will cease until the next renewal period, or until the total liability limit is reset.

 

3. Exclusions (What is Not Covered)

 

The Plan does not cover or provide payment for:

• Intentional Damage: Damage resulting from misuse, reckless, abusive, willful, or intentional conduct.

• Theft or Loss: [Include only if your plan does not cover loss/theft.]

• Cosmetic Damage: Damage that does not affect the Covered Device's functionality, such as scratches, dents, or discoloration.

• Pre-Existing Conditions: Failures or damage that existed prior to your enrollment date.

• Software and Data Loss: Damage to or loss of data, personalized information, files, software, third-party applications, or peripherals.

• Unauthorized Repair: Any damage or malfunction caused by repair or service performed by anyone not authorized by the Provider or Administrator.

• Manufacturer Recall/Warranty: Any failure covered by the manufacturer's warranty, recall, or other service program.

• Accessories: Accessories not specifically listed in the Definition of "Covered Device" (e.g., protective cases, earbuds, smartwatches).

 

4. Making a Claim

 

 

4.1 Claim Reporting

 

All claims must be reported to the Administrator as soon as reasonably possible, typically within sixty (60) days of the date the Covered Device failed, was damaged, or was lost/stolen.

 

4.2 Your Responsibilities

 

To process a claim, you must:

1. Provide all required information, including proof of ownership, device details (IMEI/ESN/MEID), and a detailed description of the incident.

2. Pay the non-refundable Service Fee/Deductible as determined by the Covered Device's tier and the type of claim.

3. For repairs, remove all data and security locks (e.g., Find My iPhone, Google lock) and back up your data prior to service.

4. For replacement claims, you must return the damaged device as instructed by the Administrator, or you will be charged a non-return fee up to the full retail price of the replacement device.

 

4.3 Repair and Replacement

 

The Provider or Administrator, at its sole discretion, will decide whether to repair the Covered Device or replace it.

• Repairs: May be performed using new or refurbished parts that may contain original or non-original manufacturer parts.

• Replacements: May be fulfilled with new or refurbished equipment of the same or a comparable make and model, and may be a different color. The replacement device assumes the remaining term of the original Plan.

 

5. Fees and Payment

 

You agree to pay the monthly Plan charge as specified in your enrollment documents. Non-payment may result in the immediate suspension or cancellation of the Plan. The Service Fee/Deductible for an approved claim is payable at the time of claim approval and may vary based on the specific Covered Device model and the nature of the claim.

 

6. Arbitration and Class Action Waiver

 

[NOTE: This is a standard clause in many T&Cs. Check state laws for enforceability.]

Any controversy or claim arising out of or relating to this Plan, its interpretation, or the breach thereof, shall be settled exclusively by binding arbitration on an individual basis. You and the Provider waive the right to a trial by jury and the right to participate in a class action or other representative proceeding.

 

7. Cancellation

 

 

7.1 Cancellation by You

 

You may cancel this Plan at any time for any reason by contacting the Provider.

• Within 30 Days: If you cancel within the first thirty (30) days and no claim has been filed, you will receive a full refund of the Plan charges paid.

• After 30 Days: You will receive a refund based on the unearned pro-rata Plan charges, less the value of any claims paid or replacements provided.

 

7.2 Cancellation by Us

 

The Provider may cancel this Plan for reasons including, but not limited to: non-payment, fraud or material misrepresentation by You, violation of any terms of this Agreement, or if your underlying wireless service is terminated. You will be provided with prior written notice as required by law.